National Citizen Survey

From the NCS Dashboard Summary (PDF):

The National Citizen Survey™ (The NCS™) is a collaborative effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities. The NCS captures residents’ opinions within the three pillars of a community (Community Characteristics, Governance and Participation) across eight central facets of community (Safety, Mobility, Natural Environment, Built Environment, Economy, Recreation and Wellness, Education and Enrichment and Community Engagement). This report summarizes Pasco’s performance in the eight facets of community livability with the “General” rating as a summary of results from the overarching questions not shown within any of the eight facets. The “Overall” represents the community pillar in its entirety (the eight facets and general). 

Overall, ratings in Pasco for 2017 generally remained stable. Of the 133 items for which comparisons were available, 107 items were rated similarly in 2015 and 2017; five items showed a decrease in ratings and 21 showed an increase in ratings. Notable positive results of the survey include:

  • Ratings for the overall quality of life in Pasco (an increase of “excellent/good” from 59% to 69%), Pasco as a place to retire, Pasco as a place to live and the overall image of the City all improved in 2017. The rating for Pasco as a place to retire was at an all-time high in 2017.
  • Pasco residents also gave more positive ratings to Pasco as a place to work, fitness opportunities, health care, mental health care, education and enrichment opportunities, openness and acceptance of the community and neighborliness in 2017 compared to 2015.
  • Higher marks were given to police services (63% to 78%), crime prevention and animal control.
  • Pasco residents also gave higher ratings to their overall confidence in City government and the job the City government does at being honest. These were the highest ratings observed since the questions were first asked in 2013.

A few negative trends are also of note:

  • Survey respondents gave lower marks to snow removal (a decline from 51% to 36% “excellent/good” rating) and public information services (63% to 53%) from 2015.

In addition to the standard survey questions, the city included three policy questions designed to gauge the opinion of the community regarding three particular issues:

  • The first question asked residents if they would like to see more, less or about the same amount of code enforcement in the city. About half of respondents would like to see somewhat or considerable more code enforcement, while about 40% would like enforcement levels to remain the same.
  • The second special question on the survey explored broadly residents’ sentiment toward the idea of a property tax to fund new fire/EMS facilities. Overall, about four in five residents supported the concept of a tax increase.
  • The final question asked respondents to rate their level of interest in recreation categories for a potential new community recreation center. A majority of Pasco residents indicated they had at least some interest in each of the recreation categories. Half or more of respondents expressed high or very high interest in walking/jogging, recreational aquatic features and fitness/exercise.

The Community Livability Report (PDF) provides the opinions of a representative sample of 215 residents of the City of Pasco. The margin of error around any reported percentage is 7% for all respondents. The full description of methods used to garner these opinions can be found in the Technical Appendices (PDF).

For more information on the survey, contact the City Manager's Office at (509) 545-3404.

National Citizen Survey Documents