Community Resources

Below is a list of resources available to residents in need who have been impacted by the COVID-19 pandemic. The City recognizes residents have endured financial struggles and is actively working with community partners to provide assistance where needed. The following resources give direct links to application forms, websites, and provide contact information. 

2-1-1 Resources Line | Call 211 or text 211WAOD to 898211 

2-1-1 provides the most up-to-date resources in your area. Simply dial 211 and you will be connected with a professional which can give you information and referrals to services in your area, including but not limited to:

  • Housing
  • Job seeking
  • Rent/utility assistance
  • Health insurance
  • Food security
  • Transportation

COVID-19 Resources

FEMA Funeral Assistance 

The Federal Emergency Management Agency (FEMA) is offering financial assistance to those who lost a loved one after January 20th, 2020 due to COVID-19 and incurred funeral, cremation, or expenses. To apply, call 844-684-6333. The FEMA hotline is available Monday-Friday from 6 a.m. until 6 p.m. PST. To apply, you must have an official death certificate. Non-citizen nationals and permanent residents are eligible to apply. 

Free At-Home COVID Tests

Before gathering with loved ones for the holidays, do your best to keep them safe and get your free at-home COVID-19 tests. Test results are available with 10 minutes and kits can be delivered to your door by ordering online at or by calling (509) 460-4200.

Social Security WA

The link above will direct you to the nearest social security office. Representatives at Social Security can assist with disability benefits, retirement social security benefits, and replacement of a lost/stolen social security card. 

Employment Services 

The following agencies are dedicated to helping people get back to work. They provide assistance with resume and cover letter creation, access to technology, and 1:1 sessions with an employment specialist.

Employment Connection Center | 3521 W. Court St. | Pasco, WA | (509) 374-7923 

Goodwill Industries of the Columbia Basin provides employment services to job-seekers. The Court street office is open from 9am-4pm during which time anyone can walk in and request services for free. Employment specialists can help:

  • Create a resume and cover letter
  • Online job search
  • Interview preparation 
  • 1:1 career coaching
  • Skills assessments

Work Source | 815 N. Kellogg St. Suite D | Kennewick, WA | (509) 734-5900 

Thousands of job postings are accessible through the Work Source website, along with information about upcoming job fairs and workshop events in your area. You can also schedule a 1:1 appointment with staff to get personalized job-search assistance. To schedule an appointment from the website go to: Career tools> Schedule an appointment. From there, simply enter your zip code, go to the next step, and select you appointment date and time.

Food Security

Due to COVID-19 restrictions and regulations, the pantries below have limited hours. Use the map to find a food pantry near you, simply click the pins for information about services. 

Housing & Utility Assistance 

The following organizations are actively distributing grants for rent and/or utility assistance. Eligibility guidelines vary but all require certification of financial hardship due to COVID-19 and annual household income information. 

Benton Franklin Community Action Connections | 720 W. Court Street | (509) 545-4042 

Benton Franklin Community Action Connections (BFCAC) is currently accepting utility assistance applications. Click the link above and fill out contact form directly on the BFCAC website, after which a representative will contact you. 

Blue Mountain Action Council | (509) 529-4980 

Blue Mountain Action Council (BMAC) is a non-profit based in Walla Walla whose veteran services extend to Franklin county. Their Supportive Services for Veteran Families program helps homeless veterans and their families, including those in danger of eviction. To be eligible for services one must: 

  • Have served at least one day in active military, naval, or air service or was activated in the National Guard/Reserves 
  • Low-income 
  • Homeless or at risk of homelessness 

To access services, visit the BMAC website linked above and fill out the help form. Once submitted a representative will contact you.

City of Pasco | 525 N. 3rd Avenue | Pasco, WA | (509) 545-3488 

The City of Pasco is working with Basin Disposal to help customers pay their BDI garbage bill. To apply for eligibility, print, fill out, and submit the completed form to the City of Pasco Customer Service department. If you do not have access to a printer, a customer services representative can provide you with a form and assist in filling it out.

Housing Resource Center | 7102 W. Okanogan Pl. Suite 201 | Kennewick, WA | (509) 737-3946

Residents Benton and Franklin counties are able to apply for utility and rental assistance through the Housing Resource Center (HRC). The rental/utility assistance and Housing Resource Center forms can be found at the bottom of the Benton County Housing Resource Center website, linked above and here as well. United States citizenship is NOT required for this program.

  • Copy of ID 
  • Income statements for last 2 months 
  • Landlord name, email, and phone number 
  • Signed lease/rental agreement 
  • Eviction notice (if you've received one) 
  • Past due utility notice 

If you do not have access to a printer, you can pick up a form at the Okanogan Place address where forms can be found inside a green drop-box. Once the form has been filled out, return to the same green drop-box and staff will contact you.

Tri-Cities Hispanic Chamber of Commerce |1600 N. 20th Avenue | (509) 430-4314 

The Tri-Cities Hispanic Chamber of Commerce (TCHCC) is accepting applications for rent assistance. To qualify you must be behind on your rent payment and have an annual household income of 80% or less than the Benton-Franklin county average median income. To request rent assistance, please call the the TCHCC number provided above. 

Landlord Mitigation Programs | WA State Department of Commerce

The Washington State Department of Commerce currently has four (4) programs open that provide rental assistance to landlords. Although the application must be submitted by the landlord, tenants can ask their landlords to apply as it would be beneficial to both parties. Click the link in header to visit the WA state Commerce website and learn more about each program.

Local Nonprofits 

The following agencies provide a variety of services, from education and career-coaching to case management. Qualifications for each agency are different, so please call the listed number for more information. 

Entrust Community Services | 720 W. Court St. | (509) 902-2508

Entrust Community Services dedicates itself to serving differently-abled individuals. Their mission centers on helping their clients through education, employment, and community integration through their services. Entrust encourages and supports clients through job training and search to housing security and individualized case management. If you receive SNAP Benefits and Medicaid, you may qualify for free services. For more information contact Sonia Alvarez at the phone number above or send an email to:

Opportunities Industrialization Center (OIC) | 2211 W. Court Street | (509) 545-0484

OIC is a nonprofit focused on providing services through 4 divisions: housing and financial services, nutrition and health, education and career, and community services. OIC's mission is to enable it's community to increase their earning potential and help those who wish to better themselves. To qualify, one must have authorization to work in the United States, be low-income, and work in agriculture or be a dependent of an agricultural worker. 

  • Financial assistance with books/tuition - Including CDL
  • Career-based assessments
  • Hard/soft skills training
  • Career planning
  • Resume & interview preparation
  • On-the-job training

Tri-City Union Gospel Mission (TCUGM) | (509) 547-2112

A faith-based organization providing food, shelter, and structure to those finding themselves homeless. The Union Gospel Mission also offers case management and education opportunities for their clients, also collaborates with Work Source to help those in their shelter secure employment. They have separate shelters for men and women so please reach out to find out what services are available to you.