Create a Website Account - Manage notification subscriptions, save form progress and more.
Show All Answers
Please visit AKC's Canine Good Citizen (CGC) Webpage for detailed information.
Yes, Tri-Cities Animal Control uses Petango.com for pets looking for their forever home. View images here.
- The agreements represent an exchange of a valuable right (water or sewer service in exchange for annexation) and they are valid and enforceable contracts.
- They are recorded as a covenant with the property and thus are binding on future owners.
- The City has the legal right to use the petition method of annexation (where the annexation is approved based on 60% of the property value in an area), so no citizen has been deprived any right to vote.
However, when asked as recently as 2013, the voters of Pasco overwhelmingly (nearly 70%) stated that the recently annexed areas should remain part of the City, and even a clear majority of the voters (59.4%) within those areas chose to stay in Pasco.
2. Lower priced water service - City residents pay 47% less for potable water service (irrigation water is not affected by annexation).
3. Emergency response from City Fire/Police Departments - More first responders serving a smaller area usually provide faster service, and lower ambulance transport charges, as non-residents pay 50% more.
4. Fire Protection - The City will cause additional fire hydrants to be installed over time, improving the ability to suppress structure fires in the area.
5. Lower cost for City recreation programs - City residents are charged about 20% less for recreation facilities and programs and have priority for registration, particularly for swim classes.
6. Code Enforcement - The City uses a five member, citizen Code Enforcement Board to hear and decide issues related to dangerous or unsightly property conditions: for example, weed control, blowing dust and property nuisances.
7. Lower Homeowner Insurance Costs - Upon annexation, fire insurance ratings (determined by insurance industry) will improve from class 7 to class 5, which will produce as much as 15% savings on annual homeowner insurance. You should check with your provider to see what cost savings there may be for your specific property.
8. Elections - City residents retain the right to vote for County Commissioners. New City residents will be able to vote on important City ballot issues such as Council members and any future bond/taxing issues. The City Council makes the final decision on such issues as utility rates, proposed zoning changes and recreation fees, amongst others.
The plan review process begins once the permit application and plans are accepted as a complete submittal and processed by City staff.
All electrical permitting is handled by the Washington State Department of Labor and Industries. You can apply online at: here.
Permit fees are based on the valuation of the project. Other fees may be applicable depending on the nature of the project.
If your project does not fall under any of the above, please call 509-543-5726 for further guidance.
You may advise the City Clerk prior to the meeting that you wish to speak or you may always speak under the citizens participation portion of the meeting.
Yes, City Council meetings are televised live (Mondays at 7pm) and rebroadcast two weeks following the meeting. Rebroadcasts can be seen on PSC-TV Cable Channel 191. You can also watch a meeting via streaming video via PSC-TV Video-On-Demand.
City Council meetings are televised live (usually Mondays at 7pm) and rebroadcast two weeks following the meeting. If you miss a meeting, a rebroadcast can be seen on PSC-TV Cable Channel 191. You can also watch a meeting via streaming video on demand via PSC-TV Video-On-Demand.
Animal Control handles all complaints about animals “at large,” or loose in the city limits. You can contact Animal Control and report an at large animal by calling (509) 545-3740. If the animal is acting in an aggressive manner and you believe it to be an immediate threat to you or others and Animal Control is unavailable, please call non-emergency dispatch at (509) 628-0333.
The Code Division enforces Pasco Municipal Codes, investigates citizen complaints, and works with businesses and residents to ensure the City of Pasco is a clean, safe and healthy place to live and work. To learn more, check out the educational PowerPoint for the Code Division located on our website.
The Code Division is charged with enforcing many of the Pasco Municipal Codes (PMCs) that pertain to property nuisances (such as weeds, junk, trash, etc.) as defined primarily in Title 9 of the PMCs. Municipal codes are designed to keep the City of Pasco a clean and safe place to live and work. The Good Neighbor Handbook details many of the code requirements in the city.
Contact us! You can reach a code officer by email or by calling us at (509) 543-5743. We’d be happy to answer any questions you may have and discuss an alternative date for compliance, if possible.
Yes. The rental license application can be found on our website along with the sample inspection form. There is also an educational PowerPoint with additional information about the rental program on the website.
No. The City of Pasco does not allow short-term rentals under 30 days.
Recreational vehicles, as defined by Title 25 of the Pasco Municipal Code, may only be parked on the street for a period of 72 hours every two weeks for the purposes of loading and unloading and must be parked in front of the owner’s property. Other exceptions include guests of the owner. Please see Pasco Municipal Code 10.52.030 (4) for the complete ordinance.
Dogs that can be heard barking continuously within an enclosed structure off their owner's property for more than five minutes are considered “nuisance animals” according to Pasco Municipal Code 6.05.350. If you would like to report a barking dog, please contact Animal Control at 509-545-3740.
Tumbleweed removal is the responsibility of the property owner where the tumbleweeds are currently located. If tumbleweeds have piled up on a property that you don’t own, you can submit a complaint and the Code Division will inspect the property and notify the owner to remove the weeds. If the tumbleweeds are on your property, you are required to dispose of them. Basin Disposal will pick up tumbleweeds with your regular garbage collection. You can also call the Fire Department Burn Line (509) 544-3098 to determine if you are permitted to burn the weeds.
If you see someone dumping trash or other items on an undeveloped piece of property or in your garbage container, please call the non-emergency dispatch line for the Pasco Police Department at (509) 628-0333.
The Residential Landlord-Tenant Act (RCW 59.18) covers all those who rent their home. Resources that may help you with your landlord/tenant issues are available on the website for the Washington State Office of the Attorney General. If you are tenant who believes that there are conditions in your home which may not meet the City of Pasco’s housing code, you can contact the Code Division to request an inspection by the city’s housing inspector at (509) 543-5743.
Operating under the purview of the City Manager's Office, Communication Services manages various essential functions for the City of Pasco. Responsibilities include overseeing Pasco City Television (PSC-TV) Channel 191, available on Spectrum/Charter Cable and online, maintaining City publications, managing social media channels, handling cable franchising, and administering this City of Pasco website.
Under federal law, "franchising authorities" (in Washington State, these are cities and counties) can require cable television companies to negotiate a franchise (in other words, a contract) to provide cable TV service within a municipality.
The City of Pasco currently has one non-exclusive franchise with Spectrum Communications (formerly Charter Cable). Follow the link below to download the current franchise document. The City's Executive Department (which Communication Services is a division) negotiates, monitors, and enforces the rules set forth in the franchise. The City collects a franchise fee of 5% of gross revenues from Spectrum for their use of the public's right-of-way. Communication Services can also assist cable subscribers in resolving complaints and answering questions regarding their cable service.
If you are a Spectrum cable TV customer in the City of Pasco and have an issue that you are unable to resolve directly with Spectrum, please feel free to contact Communication Services at (509) 545-3485 or use the AskPasco app.
The Franchise Fee reflects the rent charged to Spectrum/Charter Communications in order to use public roads and right-of-way to provide cable TV service to subscribers in our community. This fee is based on 5 percent of the gross revenue collected by Spectrum. Federal cable legislation caps the amount to 5% and allows cable companies to pass on this fee directly to customers.
The City currently has one non-exclusive franchise with Spectrum Communications to provide cable television service in Pasco:
Spectrum Communications, 5802 North Road 68, Pasco.Phone: (888) 406-7063
As a cable customer in Pasco, Communication Services can assist you in resolving billing or service disputes you may have with the cable company. Communication Services can also answer questions you may have regarding the franchise the City has with Spectrum/Charter Communications. These questions may include issues regarding customer service and Pasco City Television.
Communication Services is located in Pasco City Hall on the 3rd Floor.
Communication ServicesPasco City Hall525 N. 3rd AvenuePasco, WA 99301(509) 545-3485
The acronym LID stands for Local Improvement District, LID’s assist properties in financing improvements through the formation of special assessment districts.
An LID is a financing method for a specific area for various types of improvements such as:
Generally, a response, in favor of the improvements, of at least 50% of the participating properties is required to move forward. Property owners agree to pay for the improvements over a period of time (10 years for street improvements and 15 years for utility-related improvements). The City finances the costs of the improvements and collects the payments from the property owners.
LID’s allow expansion of infrastructure or improvements to existing neighborhoods using funds contributed by the benefited property. The cost of the improvements is divided proportionally among the properties participating in the LID. LID’s also allow for payment for the improvements to be stretched out over a period of 10-15 years at a low interest rate.
The Engineering Department would be the first point of contact.
LID’s are typically started with interested property owners approaching the City about desired improvements, usually in the form of a signed petition. The more property owners who are interested in the LID for a given area the more likely a successful formation will occur.
After the petition is received the City LID Administrator will hold an informal neighborhood meeting and send out an interest survey to all properties within the proposed LID boundary to judge the amount of properties in favor of the improvements. Generally, a response, in favor of the improvements, of at least 50% of the participating properties is required to move forward.
If the LID Administrator deems that the LID is likely to succeed, they will recommend to City Council that the LID be formed and a public formation hearing will be held.
View the full LID process: Click Here
Property owners will be given several opportunities to present their opposition to the LID. The first opportunity comes at the neighborhood meeting. This is an informal protest and is only used by the LID administrator to determine if the LID should be presented to City Council or not. The second opportunity comes at the formation hearing. Property owners must submit a written protest in addition to the optional verbal protest at the hearing. The final opportunity to protest formation of the LID comes after the formation hearing during the required 30-day protest period. Again, all protests must be submitted in writing to be considered. Note that, in any of these stages, no response is considered as being in favor of the LID.
Property owners should keep in mind that while a small number of properties may protest the formation of the LID the LID may still be formed if the majority of the properties are in favor the improvements.
The LID Administrator will present the LID to the City Council along with details of the proposal, estimated project costs, estimates of the individual property assessments and a summary of support and opposition that has been received.
Property owners that wish to speak for or against the formation of the LID will be given an opportunity to do so. Property owners that wish to protest the formation of the LID must do so in writing, a verbal protest will not be considered a valid protest. Note that no response is considered as being in favor of the LID.
After the City Council has heard all of the information and everyone has had an opportunity to speak the Council must either confirm the formation of the LID by ordinance or decide against creating the LID.
The City of Pasco. Payments may be mailed to: PO Box 293, Pasco, WA 99301 or can be made in person at the Customer Service Counter at City Hall, 525 N. 3rd Ave., Pasco.
The LID billing system is designed for annual billings. However, you may make a payment at any time. Bills will be sent about 2 months before they are due.
If you make additional payments, please specify on your payment whether it is to be applied to the annual payment or to principal.
There is a 5-day grace period (calendar days, not business days).
Interest is calculated based upon the outstanding principal at the beginning of each billing year. Interest is billed annually and is assessed in full on the first day of each billing year. Any payoff of an assessment after the annual billing will be charged a full year’s interest (RCW 35.49.050).
Example: Due date is May 1 and the required minimum payment is made on May 1. Then on July 1, resident is able to pay off. Even though only 2 months have passed, a full year of interest is still charged.
There is payment assistance available for low-income households meeting the federal qualifying guidelines. For further information, refer to CDBG Coordinator.
A lien against the property is placed at the time the LID district is created by City Council. Under RCW 35.50.010, the lien is enforced against the property until the LID is paid in full. The City of Pasco cannot subordinate LID liens.
The LID is specific to the property owners of the LID area and the City. It is separate from the general property taxes assess to all residents.
RCW Chapter 35.43 through 35.56, RCW Chapter 84.38, RCW Chapter 35.54.100
To be appointed a public defender, you must meet BOTH FINANCIAL ELIGIBILITY AND CASE ELIGIBILITY standards. Financial Eligibility To be appointed a public defender, you must be considered "indigent." The following circumstances meet Washington indigency standards pursuant to RCW 10.101:
Public Defenders are only appointed by a judge, in court, after a determination is made that you qualify for such an attorney. At your initial court date, called an arraignment hearing, you will have the opportunity to request a Public Defender. If you request a Public Defender at your arraignment, then the Judge/Court will provide you with a separate appointment date to apply for a Public Defender (usually this appointment is scheduled the next Wednesday following your arraignment hearing). This appointment will be located at front window of the Municipal Court Clerk’s Office. At the appointment, you will be required to complete an Indigent Screening Form provided by the court to determine whether you qualify for a Public Defender. The defendants must bring documentation their income.
The following illustrates the process:
Step 1: At your Arraignment, request a Public Defender to assist you on your criminal case. The Judge/Court will provide you with an Appointment to appear and apply for Public Defender.
Step 2: At your Appointment, the Court Clerk will require you to complete an Indigent Screening Form. Upon completing this Form, the Court Clerk will notify you whether you qualified for a Public Defender.
Step 3: If you qualify for a Public Defender, the Court Clerk will provide you with an information sheet called the Appointment of Counsel. The Appointment of Counsel provides the name and contact information of your Public Defender. More importantly, it provides your next mandatory court hearing. IMPORTANT NOTE: IF YOU DO NOT APPEAR AT THIS HEARING, A WARRANT WILL BE ISSUED FOR YOUR ARREST!
When you were approved for a Public Defender, the Court Clerk should have provided you with your Defender’s Introductory Letter. The Defender’s Introductory Letter is a letter from your Public Defender providing detailed information on how to contact him/her. If you have lost your Defender’s Introductory Letter, you may click on your Defender’s name below for his/her Introductory Letter:
You have the following five options when you have a warrant for your arrest:
5. You can do nothing and wait until you are arrested by law enforcement.
The court appoints public defenders on a rotational basis from a panel of attorneys. The defendant does not have a choice in who is appointed. If you do not like your public defender, you have the following options:
If you want to file a complaint about your Court Appointed Attorney, please call or email Office of Public Defense Administrator Raymond Hui at (509) 302-3001 or email [email protected].
Mr. Hui can help in filing your complaint.
See Instructions and Form below:
When you are arrested or charged with a Washington State crime you have many important rights. These rights are guaranteed by the United States Constitution, the Washington State Constitution, statute, case law, and court rule. Protecting these rights for you and all the citizens of Washington State is one of the fundamental jobs of the Office of Pubic Defense. Pasco Municipal Court uses this Statement of Rights Form.
Landlords have the option of not releasing the keys to the tenant until they verify the service is under the tenant’s name.
Please do not tamper with the meter or the padlock that may be placed on the meter. It is unlawful to turn water on or off at the meter or to tamper with the water meter, associated valves or piping. There will be charges for tampering, any damages to the meter, the cost of the time necessary to repair those damages, and for damaged locks.
Pasco Police Use of Force Procedure directs officers to use de-escalation when reasonable under the totality of circumstances.
The officers are trained in de-escalation and regularly train on the application.
When reasonable under the totality of circumstances, officers should gather information about the incident, assess the risks, assemble resources, attempt to slow momentum and communicate and coordinate a response. In their interaction with subjects, officers should use advisements, warnings, verbal persuasion, and other tactics and alternatives to higher levels of force. Officers should recognize that they may withdraw to a position that is tactically more secure or allows them greater distance in order to consider or deploy a greater variety of Force Options. Officers shall perform their work in a manner that avoids unduly jeopardizing their own safety or the safety of others through poor tactical decisions.
As a good practice, supervisors will acknowledge and respond to incidents in a timely manner where law enforcement use of force is probable. Supervisors should possess a good knowledge of tactics and ensure that officers under their supervision perform to a standard.
Authorized Force Tools, Description, Requirements, Uses and Considerations
Level of Control – Low-Level Force
Officers will, when and to the extent reasonably possible, attempt to use verbal communication skills to control subjects before resorting to physical control methods.
The Department is the first department in the area to deploy body cameras to all patrol officers, and has been using dash cameras on patrol cars since 2000.
Pasco Police Patrol Policy
41.3.8 AUDIO/VIDEO RECORDING EQUIPMENT
Body Worn Camera
It is the policy of the Pasco Police Department that officers shall activate the BWC when such use is appropriate to the proper performance of his or her official duties, where the recordings are consistent with this policy and law. This policy does not govern the use of surreptitious recording devices used in undercover operations.
The Pasco Police Use of Force Procedure directs officers to use advisements in an effort to de-escalate a situation.
Use of Force Model
D. Levels of Control (see Use of Force Model)
3. Deadly Force
Parameters for Use of Deadly Force
An officer may use deadly force upon another person only when it is objectively reasonable to:
Use of Force Procedure
Presence and verbal communication
Pasco Police Officers have a duty to intervene when they observe another officer using force that is clearly beyond that which is objectively reasonable under the circumstances. They must also report to a supervisor.
Pasco Police Use of Force Procedure
Duty to intervene
Any officer present and observing another officer using force that is clearly beyond that which is objectively reasonable under the circumstances shall, when in a position to do so, safely intercede to prevent the use of such excessive force. Officers shall promptly report these observations to a supervisor.
Pasco Police Officers are not authorized to discharge a firearm either at or from a moving vehicle unless it is absolutely necessary to protect against the imminent threat of life of the officer or others.
Use of Force with a firearm
2. Officers are not authorized to discharge their firearm:
c. Either at or from a moving vehicle unless it is absolutely necessary to do so to protect against imminent threat to the life of the officer or others.
1) a person in the vehicle is threatening the officer or another person with deadly force by means other than the vehicle
2) the vehicle is operated in a manner deliberately intended to strike an officer or another person, and all other reasonable means of defense have been considered (or are not present or practical), which includes moving out of the path of the vehicle.
The Pasco Police Department employs a Use of Force Model. In use of force incidents, the officer will transition to differing degrees or types of force, including attempts to de-escalate.
Use of Force Policy
Each bold force option within the levels of control represents the highest level of force option available; however, other force options should be considered to help de-escalate the situation.
This graphic is intended as a general guideline for an officer. The subject(s) actions will dictate the Resistance Level and officers will make an “objectively reasonable” force option.
In use of force incidents, the officer will transition to differing degrees or types of force, including attempts to de-escalate. Force situations are dynamic and require an officer to continually assess the subject’s actions to ensure an objectively reasonable response. Officers shall modify their Level of Control in relation to the amount of resistance offered by a subject.
Upon the use of moderate to higher levels of use of force, a Pasco Police Officer is required to complete a Use of Force Report.
Pasco Police Officers do not use a firearm to gain compliance of a subject or for intimidation. Officers are not allowed to draw or display their firearm unless the circumstances create reasonable belief that is may be necessary to use the firearm in the performance of their duty.
Pasco Police Use of Force Policy
4.2.1 REPORTING WEAPON DISCHARGE AND USES OF FORCE
B. Use of Force Reporting
Employees are sometimes required to use force to make arrests and control situations. The use of force model outlines the progression of force options. Reportable force incidents which require the completion of a Use of Force Report, but are not limited to:
1. Control Tactics/ Impact Tactics (Takedown with injury, Strikes, Kicks)
2. Baton/Impact Weapons (Jabs, Strikes)
3. OC Spray
4. CEW (touch stun and probe deployment)
5. VNR (Level 2 and 3)
6. Canine (With bites)
7. Use of Force with a vehicle:
8. Use of Force with a Firearm
Supervisors will respond without necessary delay to all potential reportable uses of force.
When the use of force results in serious injury or death, investigators (Special Investigative Unit) and internal affairs will conduct an investigation. In these situations, officers are granted time, at the discretion of the Field Operations Captain, to contact legal counsel before completing a report or making a formal statement.
Pasco Police Procedure Manual
Officers are not authorized to draw or display their firearms, except for training at an approved firearms range, unless the circumstances create reasonable belief that it may be necessary to use the firearm in the performance of their duty.
Chokeholds and Strangleholds are not allowed by the policy or procedures of the Pasco Police department. No physical maneuver that restricts an individual’s ability to breath for the purpose of incapacitation is allowed unless lethal force is authorized.
Pasco Police Officers have been trained in the use of the Vascular Neck Restraint procedure.
Pasco Police Use of Force ProcedureUse of Force Policy
Vascular Neck Restraint (VNR) - VNR is a specific method of applying pressure to the side of a subject’s neck to overcome resistance and allow safe control. This technique is used only in accordance with official departmental training and policy.
F. Vascular Neck Restraint
There are three levels to applying the VNR. Level One begins with Low-Level Force and may progress to the Intermediate based on the subject’s actions.
Level of Control:
Low-Level Force -- VNR Level One (minimum restraint)
Intermediate Force -- VNR Level Two (medium restraint)
VNR Level Three (maximum restraint)
The VNR is a control technique in which the carotid arteries on the sides of the neck are compressed, limiting blood flow to the brain, causing the subject to momentarily pass out.
No officer will use the VNR without first completing the certification course provided in the police academy or by PPD instructors.
Pasco Police Officers have a duty to render aid upon a subject after a use of force upon that person. PPD Officers are trained in first aid/CPR, AED, carry tourniquets, and Narcan.
Whenever an officer applies a Use of Force option upon a subject that results in a visible injury or complaint of injury, an officer will monitor the subject and summon aid or transport for medical attention. Once the scene is safe, officers will render first aid to subjects who have been seriously injured as a result of police actions.
The Pasco Police Department is fully committed to implementing the requirements of Washington State Initiative 940, including having civilian community members as part of an independent team investigating deadly use of force incidents. The PPD continues to participate in the Regional Special Investigations Unit (SIU) to provide outside and independent investigations for deadly force investigations. No Pasco Police investigators will be used to investigate a Pasco incident.
Reportable Use of Force
It is the policy of this department to conduct a fair, impartial and thorough investigation of all uses of deadly force for the interest of the officer, the department and the community alike. The following procedures shall apply to all deadly force investigations:
A. Primary Responsibilities in a Deadly Force Investigation
Our primary responsibility at the City is to ensure that the main roadways remain safe and accessible for everyone. While we understand the inconvenience of snow accumulation in driveways and sidewalks, providing individual snow removal services would not be practical or financially sustainable. Our focus remains on maintaining public safety and effectively managing city resources.
Plowing and piling snow into the center of a street creates a safety hazard. The freeze-thaw cycle creates a bigger challenge when the melting snow freezes on the road surface during the evening. Traffic flow is restricted by eliminating a portion of a driving lane, and it creates sight obstructions for low ground clearance vehicles.
Yes, on designated streets where parking is normally allowed. However, if parked on the street, your car could inadvertently be surrounded by a snowbank following plowing operations. Maneuvering a snowplow in and out between parked vehicles can be very dangerous, and it is not an efficient way to plow snow. If you have the opportunity to avoid parking in the street, it is greatly appreciated and encouraged.
The City oversees more than 600 lane miles of roads, which presents a significant challenge given our limited staff and equipment resources. Priority is given to main routes, many of which include multiple lanes and turning lanes, requiring round-the-clock attention, especially during ongoing snowfall. Our commitment is to ensure safe travel routes for all residents. Please be assured that we strive to address lower priority streets as promptly as possible, weather and operational conditions permitting.
The City of Pasco is updating their utility billing software.
Our utility billing software is used to calculate and bill approximately 24,000 accountsin the City of Pasco for water, sewer, stormwater, ambulance, and irrigation utility services. This software is used to process meter reads and calculate recurring base fees and consumption charges based on account type. This system is also used to process other activity such as move in/move outs, new service connections and fire hydrant meter rentals.
The City’s current utility billing software has been used for approximately the last 30 years. However, the software provider of our current system will no longer upgrade or support the system. We are committed to enhancing our services and thus, took steps about 2 years ago to review and evaluate new software options. The new software is a module of our currently used account software which should contribute to a more fluid conversion. We look forward to better serving you with our new utility billing software.
Every customer’s contact and billing information must be transferred from our old software to our new software. This transfer will take place from Thursday, August 10, 2023 to Tuesday, August 15, 2023. During this time, the City’s financial software will be down citywide.
The City’s financial software will be down citywide while customer’s contact and billing information is being transferred to our new software module. After that transfer is complete, the Utility Billing division is the only city division that will be utilizing this new software.
The Utility Billing Department will NOT be able to accept cash payments during these dates. Please see below for the impact to various City departments and alternate ways to pay your utility bill during these dates.
PLEASE NOTE: We strongly encourage our customers not to use any other online payment providers (for example, DOXO), as these services charge our customers a fee and take several days for your payment to reach the City, which could cause fees and/or penalties to incur on the utility account. The City has partnered with both Paymentus and US Payments Kiosks so that our customers have multiple “fee free” avenues to make their utility payments to the City.
The conversion process started over a year ago and includes many meetings between staff with the City and staff with our software provider to ensure that the billing data found in our current software transfers accurately and correctly in our new software (“cross-walking data”). Once all the information was matched up correctly, the City has spent several months “paralleling” the two billing software programs to make sure that the information and billing calculations are occurring in the new software as they are in the current software. After successful parallels, the City is moving forward with transferring to the new utility billing software.
Yes, your account number will stay the same. However, the format of your account number will change. Your account number will change from xxx-xxxxx.xx (3 numbers, dash, 5 numbers, period, 2 numbers) to xxxxxxxx-xxx (8 numbers, dash, 3 numbers). It will go from a 10-digit number to an 11-digit number. The account sequence number, the number at the end, will change from 2-digits to 3-digits and will have an extra 0 in it. For example, 123-45678.02 will change to 12345678-002.
No, your bill will not look different at this time. However, keep in mind that this new utility billing software will include some features that were not possible in our current utility billing software. In time, the use of these features may require the City to update their bill format. We will communicate with our customers before any changes are made.
There are no changes in utility fee or consumption rates as a part of this software conversion. Nor does our utility billing software conversion include any changes to our water meters or how our water meter reads are obtained. However, you may notice some slight changes in the amounts of your bills for the following reason:
Yes, your bill will be arriving about the same time as it usually does. No, your bill due date will not change. There are no changes being made to our billing cycles as part of the utility billing software conversion. Each account will continue to be billed in their assigned bill cycle (Cycle 1 – 1st Thursday of each month; Cycle 2 – 2nd Thursday of each month; Cycle 3 – 3rd Thursday of each month; Cycle 4 – 4th Thursday of each month). If an update to billing cycles is needed, we will communicate with our customers before any changes are made.
No, you do not need to make any changes in your Paymentus customer account portal. The format of your account number will automatically be updated in Paymentus. If you have already set up autopay, it will continue processing as normal.
Yes, you will need to use the updated account number format (see Q-8) when processing your one-time payment on or after August 10, 2023. For example, #123-45678.02 will change to #12345678-002.
Yes, you will need to log into your Bill Pay program and update your account number to the new format (see Q-7) as soon after August 10, 2023 as possible. For example, #123-45678.02 will change to #12345678-002.
As is currently the case, any payments made to the City using our partner vendors Payments and/or US Payments will be posted on the date they are made but will not reflect on your utility account until the next business day.
Yes, you will be able to view your statements and your balance due right away after the conversion. To do so you will need to visit the City’s online Utility Billing Portal, powered by Paymentus (https://ipn2.paymentus.com/cp/pasc), and set up an account using the new account number format (see Q-8).
Move in/move out requests, due to buying/selling and/or due to renting a property, will be accepted during these dates; however, they will not be processed until after Tuesday, August 15, 2023. Part of processing these requests is obtaining a final water meter read at the property. We encourage our customers to plan ahead and to notify the City as soon as possible, by Wednesday, August 9, 2023, if possible, of their move in/move out date so that a work order can be entered now to obtain the final meter read while our utility billing system is down.
Requests to snowbird your account will be accepted during these dates; however, they will not be processed until after Tuesday, August 15, 2023. Part of processing these requests is obtaining a water meter read at the property. We encourage our customers to plan ahead and to notify the City as soon as possible, by Wednesday, August 9, 2023, if their request to snowbird their account so that a work order can be entered now to obtain the meter read while our utility billing system is down. Please keep in mind that the account must remain in snowbird status for at least 3 months.
Yes, your account number will change. Account numbers are unique to the property and are assigned by service address and/or each water meter located at that service address. The new account number will follow the format of our new utility billing software – #12345678-002, as an example.
To enroll in paperless statements for your City of Pasco utility bill, you must create an account for the Paymentus Customer Portal. Once you have registered your account and linked your utility billing account number to it, choose “Accounts” on the left-hand side, choose your account (or, if you have multiple linked accounts, the account you’d like paperless for), then click the “Paperless” toggle to Yes.
To apply for the Average Payment Plan program, please visit our website at www.pasco-wa.gov, navigate to Utility Billing (under Departments), click Utility Billing Forms on the left-hand side, and complete and submit the online Application for Utility Billing Average Payment Plan form. You can also contact our office during normal business hours at (509) 545-3488 or email [email protected] and request that an application be mailed or emailed to you. Or you are welcome to visit the Utility Billing Division in person to complete an application.
You will be notified in writing what your monthly payment amount is based on the average of your utility bills for the last 12 months, as well as the requirements of the program. Your monthly payment amount is re-evaluated in April and October of each year.
Utility Billing staff will be in office and assisting our walk-in customers to make utility billing payments using our alternate payment methods (see Q-6). Although most of our data will be imported, the Utility Billing staff will also be assisting in completing some required data entry into our new software for the conversion. With that in mind, from Thursday, August 3, 2023 until Thursday, August 24, 2023, the Utility Billing Division will have delayed response time to phone calls. Please leave a voicemail message and Utility Billing staff will return your call as soon as possible, in the order the messages are received. You may also contact our office via email at [email protected]. There are also many requests that may be taken care of using our Utility Billing Forms online. Please visit our website at www.pasco-wa.gov, navigate to Utility Billing (under Departments), then click Utility Billing Forms on the left-hand side.
We understand that any software transition may bring a few adjustments, but our dedicated Utility Billing staff is working tirelessly to ensure a smooth transition. We will try to be as flexible and accommodating as possible during this transition period. Thank you for your patience and understanding during this exciting time of change. We are committed to enhancing our services and look forward to better serving you with our new Utility Billing software.