What is happening?

The City of Pasco is updating their utility billing software.

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1. What is happening?
2. What is the utility billing software used for?
3. Why is the City of Pasco making this change?
4. When will this change take place?
5. Does this change affect any other City departments or just Utility Billing?
6. Will I be able to pay my utility bill while the City’s financial software is down from Th. 08/10/23 to Tu. 8/15/23?
7. What checks and tests have been completed before the transfer date to make sure that the data transfer is complete and correct?
8. Will I have the same account number?
9. Will my bill look different?
10. Will the amount of my bill change?
11. Will my bill be arriving at the same time and/or will my bill due date change?
12. I am set up on AutoPay through Paymentus. Do I need to change anything?
13. I make my one-time payments through Paymentus. Do I need to do anything differently?
14. I make my payment through my bank’s Bill Pay program. Do I need to change anything?
15. Will the payments that I make with Paymentus, by phone or online, or with US Payments Kiosk show on my account right away?
16. Will I be able to view my statements and my balance right away after the conversion?
17. The Utility Billing Division will be down from Th. 08/10/23 to Tu. 08/15/23. What if I am buying, selling, or moving in or out of a home during those dates?
18. The Utility Billing Division will be down from Th. 08/10/23 to Tu. 08/15/23. Can I request that my account be put into snowbird or vacation status for long-term travel during those dates?
19. I am moving to another home within Pasco. Will my account number change?
20. I would like to enroll in paperless statements. How do I do that and how soon is it effective?
21. I want to pay the same amount each month. How do I sign up for your Average Payment Plan program?
22. Will staff be available by phone during the conversion from Th. 08/10/23 to Tu. 8/15/23?