Utility Billing staff will be in office and assisting our walk-in customers to make utility billing payments using our alternate payment methods (see Q-6). Although most of our data will be imported, the Utility Billing staff will also be assisting in completing some required data entry into our new software for the conversion. With that in mind, from Thursday, August 3, 2023 until Thursday, August 24, 2023, the Utility Billing Division will have delayed response time to phone calls. Please leave a voicemail message and Utility Billing staff will return your call as soon as possible, in the order the messages are received. You may also contact our office via email at [email protected]. There are also many requests that may be taken care of using our Utility Billing Forms online. Please visit our website at www.pasco-wa.gov, navigate to Utility Billing (under Departments), then click Utility Billing Forms on the left-hand side.
We understand that any software transition may bring a few adjustments, but our dedicated Utility Billing staff is working tirelessly to ensure a smooth transition. We will try to be as flexible and accommodating as possible during this transition period. Thank you for your patience and understanding during this exciting time of change. We are committed to enhancing our services and look forward to better serving you with our new Utility Billing software.