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Animal Control

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1. Do you have information on the AKC Canine Good Citizen (CGC) Program?

Please visit AKC's Canine Good Citizen (CGC) Webpage for detailed information.

2. Do you have photos of pets available for adoption?

Yes, Tri-Cities Animal Control uses Petango.com for pets looking for their forever home. View images here.

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Annexation

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1. What is annexation?

Annexation is the process by which unincorporated county territory is added to the jurisdiction of a city.

2. What are these so-called “Power of Attorney for Covenant on Utility Services” sometimes called "Annexation/Utility Agreements" that the City uses to annex properties?

The City is not required to provide utility service outside of the City limits; however, in the interest of providing cost efficient services to the entire Urban Growth Area, it has allowed county property owners to connect to city utility service in exchange for their agreement to support annexation of the property in any future annexation proceedings. The “support” takes the form of a signature on a petition in favor of annexation. The document provides that the City, on behalf of the owner, may sign an annexation petition for the property which is receiving utility service. Because these “Annexation Agreements” are legal contracts, each party has an obligation to fulfill its part of the agreements. Just like any contract, the agreements cannot be unilaterally revoked. The documents are recorded as part as the deed as a means of providing notice of the agreement to existing and future property owners.

3. Are these “Annexation Agreements” legal, especially when they apply to the property after being sold to others?

Yes. Some property owners feel that the agreements are unfair. They might feel that they have been forced to sign the agreement without prior understanding or notice. Some believe that they should have a right to vote on any annexation. The Washington State Supreme Court has examined each of these arguments several times and has consistently upheld the validity of Power of Attorney documents:

- The agreements represent an exchange of a valuable right (water or sewer service in exchange for annexation) and they are valid and enforceable contracts.

- They are recorded as a covenant with the property and thus are binding on future owners.

- The City has the legal right to use the petition method of annexation (where the annexation is approved based on 60% of the property value in an area), so no citizen has been deprived any right to vote.

However, when asked as recently as 2013, the voters of Pasco overwhelmingly (nearly 70%) stated that the recently annexed areas should remain part of the City, and even a clear majority of the voters (59.4%) within those areas chose to stay in Pasco.

4. Will my property taxes increase in the City?

A. No. In 2013, City property owners paid a tax rate that was 4.8% less than in the unincorporated Urban Growth Area (UGA). City property owners do not pay a special tax for road maintenance, library or fire protection services as do property owners in the unincorporated area. Properties in annexed areas are not required to pay the property tax for previous voter-approved bonds issued to finance City projects. Residents are encouraged to view the fees and taxes comparisons on the Annexation Information page for an overview of all applicable fees and taxes for their situation.

5. Will I pay utility taxes in the City?

Yes. City residents pay a tax (8.5%) on most household utilities – telephone, natural gas, electricity, and cable TV. However, the combined savings from the reduced property tax rate and removal of the City water surcharge will typically offset or may even exceed the combined cost of the utility tax. Pease see the Fees and Taxes Comparison matrix on the Annexation page for a complete breakdown of costs.

6. Does the City allow farm animals?

Yes. City and County zoning are the same regarding farm animals (with one small exception, explained below). The City’s “R-S-12” and “R-S-20” zones have the same farm animal rules as the County’s “RS-20” zone, with one farm animal “unit” allowed for every 10,000 sq. feet of property beyond 12,000 sq. feet of lot area (one animal unit is typically 1 horse, 1 cow, 3 sheep or 20 chickens). For example, a lot with 32,000 square feet would be permitted to have two horses, whether in the City or County. The City does limit the total number of chickens, ducks, or rabbits to 40.

7. Will existing land uses be allowed to continue?

Yes, in two categories.

1. Permitted Use: Any use of land which conforms to City rules after annexation may continue to exist as a “permitted” use and may be continued by any subsequent owner.

2. Non-Conforming Use: Any use of land which conforms to County rules before annexation but does not conform to City rules may continue to exist in the City as a “non-conforming” use and (contrary to myth), may be continued by the subsequent owners of the property. Two caveats apply to “non-conforming” uses: 1) the use cannot be enlarged (in other words, cannot make the conflict greater) and, 2) if the use is abandoned for at least 12 continuous months, it cannot be restarted by the current or future owner. The intent of this rule is to permit the owner of any non-conforming use to continue it as long as they wish and to recover any financial interest as the non-conforming activity can be sold to a subsequent owner.

8. What about zoning?

City zoning (land use) has mirrored the County’s zoning in place prior to annexation in the “donut hole”. In the last major annexation (the “Area 2” annexation in 2013), the City mirrored County zoning, and, in fact, reduced densities for some properties. In the City, the “R-S-12” zone (12,000 sq. ft. min. lot size) and “R-S-20” zone (20,000 sq. ft. min. lot size) are the most common designations for properties surrounding the “donut hole” in west Pasco. Any future zoning change would be for affected property owners to bring before the City Council for approval, just like the County.

9. Does the City require dog licensing and restrictions?

Yes. The City requires all dogs to be on a leash or “at heel” when off the owner’s property. The City limits the number of dogs and cats to three each unless licensed as a commercial kennel. Routine patrols are provided in the City to reduce dogs running at large, thus improving the safety of pedestrians as well as vehicle operators. Annual licensing of dogs is required to assist in returning strays to owners and to protect the public from rabies as well as potentially dangerous dogs. Owners of pit bulls are required to comply with certain criteria, like appropriate confinement and insurance, as well as notification to neighbors that a potentially dangerous dog resides near them; these requirements are waived if the particular pit bull is certified to be a “K-9 Good Citizen” by the TC Animal Control.

10. Will sidewalks, curbs and streetlights be required for my property?

No. Sidewalks, curbs and streetlights are not required by the City in the “R-S-12” and “R-S-20” zones. However, for safety of school children, the City may install or require the School District or developer to install sidewalks in school zones and commercial areas. A developer may choose to install these improvements in a new housing subdivision.

11. Will I be required to use City sewer service?

If sewer lines are extended into an area [done typically through a Local Improvement District (LID) process], property owners are *not* required to connect to the system *unless* their septic system fails and the property is within 200 feet of a sewer line (this is a State Health Department requirement, not a City one).

12. Will outdoor burning restrictions change upon annexation?

No. State burning restrictions apply equally to City and County residents.

13. What are the benefits of annexation?

1. Lower cost of solid waste service - Garbage service in the City costs less than outside the City, is “unlimited” (multiple bags and bundles) and includes two free passes to the transfer station annually. Unlike the County, though, all addresses in the City are required to subscribe to the garbage collection service.

2. Lower priced water service - City residents pay 47% less for potable water service (irrigation water is not affected by annexation).

3. Emergency response from City Fire/Police Departments - More first responders serving a smaller area usually provide faster service, and lower ambulance transport charges, as non-residents pay 50% more.

4. Fire Protection - The City will cause additional fire hydrants to be installed over time, improving the ability to suppress structure fires in the area.

5. Lower cost for City recreation programs - City residents are charged about 20% less for recreation facilities and programs and have priority for registration, particularly for swim classes.

6. Code Enforcement - The City uses a five member, citizen Code Enforcement Board to hear and decide issues related to dangerous or unsightly property conditions: for example, weed control, blowing dust and property nuisances.

7. Lower Homeowner Insurance Costs - Upon annexation, fire insurance ratings (determined by insurance industry) will improve from class 7 to class 5, which will produce as much as 15% savings on annual homeowner insurance. You should check with your provider to see what cost savings there may be for your specific property.

8. Elections - City residents retain the right to vote for County Commissioners. New City residents will be able to vote on important City ballot issues such as Council members and any future bond/taxing issues. The City Council makes the final decision on such issues as utility rates, proposed zoning changes and recreation fees, amongst others.

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Building Permits & Inspection Services

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1. How long is the permit review process?

• Residential Permit Applications have a 10 Business Day plan review process.
• Commercial Permit Applications have a 20 Business Day plan review process (regardless of the scope of work). 
• Commercial Projects that require Development Services review have a 30-business day plan review process.

The plan review process begins once the permit application and plans are accepted as a complete submittal and processed by City staff.

2. How do I get an electrical permit?

All electrical permitting is handled by the Washington State Department of Labor and Industries. You can apply online at: here.

3. How much will my permit cost?

Permit fees are based on the valuation of the project. Other fees may be applicable depending on the nature of the project.

• Building Permit Fee Schedule

4. What types of projects need permits?

Common projects requiring permits include: 

• Accessory Dwelling Units (ADU's)
• Addition to Home
• Attached & Detached Garages
• Building Relocation
• Carports
• Concrete Flatwork
• Decks
• Doors
• Fences
• Hot Tubs
• Interior Remodeling
• Manufactured Home Installation
• New Commercial Buildings
• New Residential Buildings
• Patio Covers
• Pergolas
• Retaining Walls
• Sheds
• Shops
• Signs
• Swimming Pools
• Windows

If your project does not fall under any of the above, please call 509-543-5726 for further guidance.

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City Council

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1. How can I speak in front of the City Council? Do I need to fill out a form?

You do not need to fill out a form in order to speak in front of the City Council. Simply attend the meeting and speak when the "Visitors" item is called. If you wish to address items that are public hearing items, you must wait until the item is called, the public hearing is governed by the chair (Mayor).

You may advise the City Clerk prior to the meeting that you wish to speak or you may always speak under the citizens participation portion of the meeting.

2. Are City Council meetings televised?

Yes, City Council meetings are televised live (Mondays at 7pm) and rebroadcast two weeks following the meeting. Rebroadcasts can be seen on PSC-TV Cable Channel 191. You can also watch a meeting via streaming video via PSC-TV Video-On-Demand.

3. What happens if I miss a meeting?

City Council meetings are televised live (usually Mondays at 7pm) and rebroadcast two weeks following the meeting. If you miss a meeting, a rebroadcast can be seen on PSC-TV Cable Channel 191. You can also watch a meeting via streaming video on demand via PSC-TV Video-On-Demand.

4. Are there guidelines for City Council presentations?

Yes, there is a City Council Presentation Reference Guide that includes examples, suggestions, tips, and sample templates.

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Code Enforcement

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1. Who handles complaints for animals on the loose?

Animal Control handles all complaints about animals “at large,” or loose in the city limits. You can contact Animal Control and report an at large animal by calling (509) 545-3740. If the animal is acting in an aggressive manner and you believe it to be an immediate threat to you or others and Animal Control is unavailable, please call non-emergency dispatch at (509) 628-0333.

2. What does the Code Division do?

The Code Division enforces Pasco Municipal Codes, investigates citizen complaints, and works with businesses and residents to ensure the City of Pasco is a clean, safe and healthy place to live and work. To learn more, check out the educational PowerPoint for the Code Division located on our website.

3. Why do I need to maintain my property?

The Code Division is charged with enforcing many of the Pasco Municipal Codes (PMCs) that pertain to property nuisances (such as weeds, junk, trash, etc.) as defined primarily in Title 9 of the PMCs. Municipal codes are designed to keep the City of Pasco a clean and safe place to live and work. The Good Neighbor Handbook details many of the code requirements in the city.

4. What should I do if I get a notice and don’t understand what I need to do or can’t comply in the time given?

Contact us! You can reach a code officer by email or by calling us at (509) 543-5743. We’d be happy to answer any questions you may have and discuss an alternative date for compliance, if possible.

5. Do I need a license to rent my house?

Yes. The rental license application can be found on our website along with the sample inspection form. There is also an educational PowerPoint with additional information about the rental program on the website.

6. Does Pasco allow AirBnB's?

No. The City of Pasco does not allow short-term rentals under 30 days. 

7. How long can a recreational vehicle (like a boat, trailer, motor home, etc.) be parked on the street? Who enforces this?

Recreational vehicles, as defined by Title 25 of the Pasco Municipal Code, may only be parked on the street for a period of 72 hours every two weeks for the purposes of loading and unloading and must be parked in front of the owner’s property. Other exceptions include guests of the owner. Please see Pasco Municipal Code 10.52.030 (4) for the complete ordinance.

PMC Title 10 - Vehicles and Traffic

8. Who handles complaints about barking dogs?

Dogs that can be heard barking continuously within an enclosed structure off their owner's property for more than five minutes are considered “nuisance animals” according to Pasco Municipal Code 6.05.350. If you would like to report a barking dog, please contact Animal Control at 509-545-3740.

9. Who is responsible for tumbleweed removal?

Tumbleweed removal is the responsibility of the property owner where the tumbleweeds are currently located. If tumbleweeds have piled up on a property that you don’t own, you can submit a complaint and the Code Division will inspect the property and notify the owner to remove the weeds. If the tumbleweeds are on your property, you are required to dispose of them. Basin Disposal will pick up tumbleweeds with your regular garbage collection. You can also call the Fire Department Burn Line (509) 544-3098 to determine if you are permitted to burn the weeds.

10. What do I do if I see illegal dumping?

If you see someone dumping trash or other items on an undeveloped piece of property or in your garbage container, please call the non-emergency dispatch line for the Pasco Police Department at (509) 628-0333.

11. Who do I contact if I’m having problems with my landlord/tenant? Can the city help?

The Residential Landlord-Tenant Act (RCW 59.18) covers all those who rent their home. Resources that may help you with your landlord/tenant issues are available on the website for the Washington State Office of the Attorney General. If you are tenant who believes that there are conditions in your home which may not meet the City of Pasco’s housing code, you can contact the Code Division to request an inspection by the city’s housing inspector at (509) 543-5743.

12. Who do I contact for other issues?

Facilities: 509-543-5757

• Park Maintenance

Franklin County Code Enforcement: 509-545-3521

• Issues Outside Pasco City Limits

Franklin PUD: 509-547-5591

• Street Light Outage

Pasco Police Non-Emergency: 509-628-0333

• Abandoned Vehicles on the Street
• Graffiti
• Homeless Encampments on Public Property
• Noise Issues (After Hours & on Weekends)
• Occupied or Abandoned RVs on the Street

Public Works: 509-543-5738

• Debris in the Road
• Irrigation Issues
• Potholes
• Snow Removal
• Storm Drain Flooding
• Street Sweeping
• Traffic Signal/Traffic Sign Issues

Tri-City Animal Control: 509-545-3740

• Animals (Abandoned, Aggressive, Barking, Neglected, Loose or Stray) 

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Communications

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1. What is Communication Services?

Operating under the purview of the City Manager's Office, Communication Services manages various essential functions for the City of Pasco. Responsibilities include overseeing Pasco City Television (PSC-TV) Channel 191, available on Spectrum/Charter Cable and online, maintaining City publications, managing social media channels, handling cable franchising, and administering this City of Pasco website.

2. What is "cable franchising" in the City of Pasco?

Under federal law, "franchising authorities" (in Washington State, these are cities and counties) can require cable television companies to negotiate a franchise (in other words, a contract) to provide cable TV service within a municipality. 

The City of Pasco currently has one non-exclusive franchise with Spectrum Communications (formerly Charter Cable). Follow the link below to download the current franchise document. The City's Executive Department (which Communication Services is a division) negotiates, monitors, and enforces the rules set forth in the franchise. The City collects a franchise fee of 5% of gross revenues from Spectrum for their use of the public's right-of-way. Communication Services can also assist cable subscribers in resolving complaints and answering questions regarding their cable service. 

If you are a Spectrum cable TV customer in the City of Pasco and have an issue that you are unable to resolve directly with Spectrum, please feel free to contact Communication Services at (509) 545-3485 or use the AskPasco app.

Spectrum/Charter Communications Cable TV Franchise

3. What is the fee titled "Franchise Fee" on my cable TV bill?

The Franchise Fee reflects the rent charged to Spectrum/Charter Communications in order to use public roads and right-of-way to provide cable TV service to subscribers in our community. This fee is based on 5 percent of the gross revenue collected by Spectrum. Federal cable legislation caps the amount to 5% and allows cable companies to pass on this fee directly to customers.

4. Who is the cable TV provider for City residents and how can I get in touch with them?

The City currently has one non-exclusive franchise with Spectrum Communications to provide cable television service in Pasco:

Spectrum Communications, 5802 North Road 68, Pasco.
Phone: (888) 406-7063

Spectrum Communications website

5. What can Communication Services do for you - the cable customer?

As a cable customer in Pasco, Communication Services can assist you in resolving billing or service disputes you may have with the cable company. Communication Services can also answer questions you may have regarding the franchise the City has with Spectrum/Charter Communications. These questions may include issues regarding customer service and Pasco City Television.

6. How do I contact Communication Services?

Communication Services is located in Pasco City Hall on the 3rd Floor. 

Communication Services
Pasco City Hall
525 N. 3rd Avenue
Pasco, WA 99301
(509) 545-3485

Email Communication Services

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Finance

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1. What does LID stand for?

The acronym LID stands for Local Improvement District, LID’s assist properties in financing improvements through the formation of special assessment districts.

2. What is an LID?

An LID is a financing method for a specific area for various types of improvements such as:

• Street overlays, repair, and construction Street Lighting
• Utility Expansion (water, sewer, storm drain, irrigation) Overhead power conversion to underground
• Alley way improvements
• Street beautification and revitalization projects Park construction and improvements

Generally, a response, in favor of the improvements, of at least 50% of the participating properties is required to move forward. Property owners agree to pay for the improvements over a period of time (10 years for street improvements and 15 years for utility-related improvements). The City finances the costs of the improvements and collects the payments from the property owners. 

3. Why use LID’s?

LID’s allow expansion of infrastructure or improvements to existing neighborhoods using funds contributed by the benefited property. The cost of the improvements is divided proportionally among the properties participating in the LID. LID’s also allow for payment for the improvements to be stretched out over a period of 10-15 years at a low interest rate.

4. Who do I talk to if I want to form an LID?

The Engineering Department would be the first point of contact. 

5. How do I start an LID?

LID’s are typically started with interested property owners approaching the City about desired improvements, usually in the form of a signed petition. The more property owners who are interested in the LID for a given area the more likely a successful formation will occur.

After the petition is received the City LID Administrator will hold an informal neighborhood meeting and send out an interest survey to all properties within the proposed LID boundary to judge the amount of properties in favor of the improvements. Generally, a response, in favor of the improvements, of at least 50% of the participating properties is required to move forward.

If the LID Administrator deems that the LID is likely to succeed, they will recommend to City Council that the LID be formed and a public formation hearing will be held.

View the full LID process: Click Here

6. What if I do not want to participate in the LID?

Property owners will be given several opportunities to present their opposition to the LID. The first opportunity comes at the neighborhood meeting. This is an informal protest and is only used by the LID administrator to determine if the LID should be presented to City Council or not. The second opportunity comes at the formation hearing. Property owners must submit a written protest in addition to the optional verbal protest at the hearing. The final opportunity to protest formation of the LID comes after the formation hearing during the required 30-day protest period. Again, all protests must be submitted in writing to be considered. Note that, in any of these stages, no response is considered as being in favor of the LID.

Property owners should keep in mind that while a small number of properties may protest the formation of the LID the LID may still be formed if the majority of the properties are in favor the improvements.

 

7. What happens at the LID Formation Hearing?

The LID Administrator will present the LID to the City Council along with details of the proposal, estimated project costs, estimates of the individual property assessments and a summary of support and opposition that has been received.

Property owners that wish to speak for or against the formation of the LID will be given an opportunity to do so. Property owners that wish to protest the formation of the LID must do so in writing, a verbal protest will not be considered a valid protest. Note that no response is considered as being in favor of the LID.

After the City Council has heard all of the information and everyone has had an opportunity to speak the Council must either confirm the formation of the LID by ordinance or decide against creating the LID.

8. Who do I make my payment out to?

The City of Pasco.  Payments may be mailed to: PO Box 293, Pasco, WA 99301 or can be made in person at the Customer Service Counter at City Hall, 525 N. 3^rd Ave., Pasco. 

9. Can I make monthly payments?

The LID billing system is designed for annual billings.  However, you may make a payment at any time.  Bills will be sent about 2 months before they are due. 

If you make additional payments, please specify on your payment whether it is to be applied to the annual payment or to principal.   

10. Is there a payment grace period?

There is a 5-day grace period (calendar days, not business days). 

11. How is interest charged?

Interest is calculated based upon the outstanding principal at the beginning of each billing year.  Interest is billed annually and is assessed in full on the first day of each billing year.  Any payoff of an assessment after the annual billing will be charged a full year’s interest (RCW 35.49.050).   

Example: Due date is May 1 and the required minimum payment is made on May 1. Then on July 1, resident is able to pay off. Even though only 2 months have passed, a full year of interest is still charged. 

12. Is there payment assistance available?

There is payment assistance available for low-income households meeting the federal qualifying guidelines. For further information, refer to CDBG Coordinator.

13. Why is the title company telling me there is a lien on my property?

A lien against the property is placed at the time the LID district is created by City Council.  Under RCW 35.50.010, the lien is enforced against the property until the LID is paid in full. The City of Pasco cannot subordinate LID liens. 

14. Why isn’t this included in my mortgage payment like property taxes?

The LID is specific to the property owners of the LID area and the City. It is separate from the general property taxes assess to all residents. 

 

15. What Statutes govern LID’s?

RCW Chapter 35.43 through 35.56, RCW Chapter 84.38, RCW Chapter 35.54.100 

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Indigent Defense

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1. Who Can Get a Public Defender?

To be appointed a public defender, you must meet BOTH FINANCIAL ELIGIBILITY AND CASE ELIGIBILITY standards. Financial Eligibility To be appointed a public defender, you must be considered "indigent." The following circumstances meet Washington indigency standards pursuant to RCW 10.101: 

• You receive public assistance (temporary assistance for needy families, general assistance, poverty-relate veterans' benefits, food stamps or food stamp benefits transferred electronically, refugee resettlement benefits, Medicaid, or supplemental security income); OR
• You are involuntarily committed to a public mental health facility; OR
• You receive an annual income, after taxes, of 125% or less of the current federally established poverty level; OR
• You are unable to pay the anticipated cost of counsel for the matter before the court because the available funds are insufficient to pay any amount for the retention of counsel.
• When you are screened for indigency, make sure to follow instructions and to bring any documents requested by the screening authority.

2. How do I apply for Public Defense?

Public Defenders are only appointed by a judge, in court, after a determination is made that you qualify for such an attorney. At your initial court date, called an arraignment hearing, you will have the opportunity to request a Public Defender. If you request a Public Defender at your arraignment, then the Judge/Court will provide you with a separate appointment date to apply for a Public Defender (usually this appointment is scheduled the next Wednesday following your arraignment hearing). This appointment will be located at front window of the Municipal Court Clerk’s Office. At the appointment, you will be required to complete an Indigent Screening Form provided by the court to determine whether you qualify for a Public Defender. The defendants must bring documentation their income.

The following illustrates the process:

Step 1: At your Arraignment, request a Public Defender to assist you on your criminal case. The Judge/Court will provide you with an Appointment to appear and apply for Public Defender. 

Step 2: At your Appointment, the Court Clerk will require you to complete an Indigent Screening Form. Upon completing this Form, the Court Clerk will notify you whether you qualified for a Public Defender.

Step 3: If you qualify for a Public Defender, the Court Clerk will provide you with an information sheet called the Appointment of Counsel. The Appointment of Counsel provides the name and contact information of your Public Defender. More importantly, it provides your next mandatory court hearing. IMPORTANT NOTE: IF YOU DO NOT APPEAR AT THIS HEARING, A WARRANT WILL BE ISSUED FOR YOUR ARREST!

3. How do I contact my Public Defender?

When you were approved for a Public Defender, the Court Clerk should have provided you with your Defender’s Introductory Letter. The Defender’s Introductory Letter is a letter from your Public Defender providing detailed information on how to contact him/her. If you have lost your Defender’s Introductory Letter, you may click on your Defender’s name below for his/her Introductory Letter:

• Michael Nguyen (pdf)
• Eric Scott (pdf)
• Cirilo Gomez (pdf)
• Judy Chang (pdf)
• Mark Cano (pdf)

4. I have a warrant. What are my options?

You have the following five options when you have a warrant for your arrest: 

1. Pay the warrant amount by either cash or bond. If you pay the warrant amount, then your warrant will be quashed and case will be rescheduled for another court hearing. You may post the warrant amount at the Municipal Court Clerk’s Office or Franklin County Jail. 
2. Turn yourself into the jail. If you turn yourself into the jail, then the jail will bring you to court the next judicial day. Judicial days are Monday thru Friday except for holidays. If you turn yourself into the jail on Friday night, you will not be brought to court until Monday. Therefore, if you choose this option, it would be better to turn yourself in Monday thru Thursday.
3. Contact the Court Clerk by the Friday of the week in which the warrant was issued, If you contact the Municipal Court Clerk by Friday of the week in which the warrant was issued, then the Clerk, with some exceptions or limitations, is authorized by the Judge to quash the warrant and reschedule your court hearing. See Standing Order Authorizing the Court Clerk to recall a bench warrant (hyper link)
4. You can contact your attorney to discuss whether there are grounds to file a Motion & Order to Quash your warrant and reschedule court hearing. The following are some of the factors the court considers:

• Reason you missed court (emergency related reasons are better than personal, family or work related reasons)
• Length of time between when you missed your court date and when you contacted the court to try to take care of the warrant (the shorter time between when you missed your court and contacting the court is better)
• Your past criminal and failures to appear (FTA) record (the fewer criminal convictions and fewer FTA’s the better)

       5. You can do nothing and wait until you are arrested by law enforcement.

5. I don’t like my public defender. What can I do?

The court appoints public defenders on a rotational basis from a panel of attorneys. The defendant does not have a choice in who is appointed. If you do not like your public defender, you have the following options:

• Call the Administrator, Raymond Hui, to help facility communication with your public defender. Phone # is 509-302-3001.
• Ask the Judge to remove your public defender from your case. However, in doing so, will result in you defending yourself in the case (call representing yourself pro se).
• Hire a private attorney to replace your public defender.
• Ask the Judge to replace your public defender with a different public defender.

6. How do I file a complaint against my Court Appointed Attorney?

If you want to file a complaint about your Court Appointed Attorney, please call or email Office of Public Defense Administrator Raymond Hui at (509) 302-3001 or email [email protected]. 

Mr. Hui can help in filing your complaint. 

See Instructions and Form below:

• Instructions 
• Form

7. What are my rights when charged with a crime?

When you are arrested or charged with a Washington State crime you have many important rights. These rights are guaranteed by the United States Constitution, the Washington State Constitution, statute, case law, and court rule. Protecting these rights for you and all the citizens of Washington State is one of the fundamental jobs of the Office of Pubic Defense.  Pasco Municipal Court uses this Statement of Rights Form.

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Landlord Information

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1. Who is responsible for paying unpaid City of Pasco utility bills?

Unpaid bills can be held as a lien against the property. For information on how to prevent delinquent bills from becoming a lien against the property, please contact the Customer Service / Utility Billing Department at (509) 545-3488.

2. What do tenants need to do to sign up for water service in their names?

A tenant must have a rental/lease agreement in their name stating they are responsible for utilities, a valid picture ID, and the full amount of the required deposit in order to sign up for service.

Landlords have the option of not releasing the keys to the tenant until they verify the service is under the tenant’s name.

3. Can I be notified of tenant delinquency?

If requested by the landlord or property manager in writing, a duplicate can be produced of the delinquent notice that was sent to the tenant. However, prior to doing so, the City of Pasco must also notify the tenant that when their account becomes delinquent we will also be sending the landlord/property manager a duplicate notification.

4. What happens in the event the water service is disconnected due to delinquency?

As per Pasco Municipal Code, in the event of a turn-off for non-payment of a delinquent account, the water shall remain turned off until the delinquency and all resulting charges are paid in full.

Please do not tamper with the meter or the padlock that may be placed on the meter. It is unlawful to turn water on or off at the meter or to tamper with the water meter, associated valves or piping. There will be charges for tampering, any damages to the meter, the cost of the time necessary to repair those damages, and for damaged locks.

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Police Department

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1. Is de-escalation required by PPD officers?

Pasco Police Use of Force Procedure directs officers to use de-escalation when reasonable under the totality of circumstances.

The officers are trained in de-escalation and regularly train on the application.

Pasco Police Use of Force Procedure

E.  De-Escalation

When reasonable under the totality of circumstances, officers should gather information about the incident, assess the risks, assemble resources, attempt to slow momentum and communicate and coordinate a response. In their interaction with subjects, officers should use advisements, warnings, verbal persuasion, and other tactics and alternatives to higher levels of force. Officers should recognize that they may withdraw to a position that is tactically more secure or allows them greater distance in order to consider or deploy a greater variety of Force Options. Officers shall perform their work in a manner that avoids unduly jeopardizing their own safety or the safety of others through poor tactical decisions. 

As a good practice, supervisors will acknowledge and respond to incidents in a timely manner where law enforcement use of force is probable. Supervisors should possess a good knowledge of tactics and ensure that officers under their supervision perform to a standard.

Authorized Force Tools, Description, Requirements, Uses and Considerations

• Presence and verbal communication

Level of Control – Low-Level Force

Approved Use:

Officers will, when and to the extent reasonably possible, attempt to use verbal communication skills to control subjects before resorting to physical control methods.

2. Do PPD Officers use body worn cameras?

The Department is the first department in the area to deploy body cameras to all patrol officers, and has been using dash cameras on patrol cars since 2000.

Pasco Police Patrol Policy

41.3.8 AUDIO/VIDEO RECORDING EQUIPMENT

Body Worn Camera

• POLICY

It is the policy of the Pasco Police Department that officers shall activate the BWC when such use is appropriate to the proper performance of his or her official duties, where the recordings are consistent with this policy and law. This policy does not govern the use of surreptitious recording devices used in undercover operations.

3. Are PPD Officers required to provide warnings before using deadly force?

The Pasco Police Use of Force Procedure directs officers to use advisements in an effort to de-escalate a situation.

Pasco Police Use of Force Procedure

Use of Force Model

D.  Levels of Control (see Use of Force Model)

3.  Deadly Force

Parameters for Use of Deadly Force

An officer may use deadly force upon another person only when it is objectively reasonable to:

1. Protect themselves or others from what is reasonably believed to be an imminent threat of death or serious bodily injury;
2. Prevent the escape of a fleeing felon who the officer has probable cause to believe has committed a violent felony crime and is an imminent threat to human life if escape should occur. Officers will give some warning, if feasible, prior to the use of deadly force. Example:  “Police!  Stop, or I will shoot!”

Use of Force Procedure

E.  De-Escalation

When reasonable under the totality of circumstances, officers should gather information about the incident, assess the risks, assemble resources, attempt to slow momentum and communicate and coordinate a response. In their interaction with subjects, officers should use advisements, warnings, verbal persuasion, and other tactics and alternatives to higher levels of force. Officers should recognize that they may withdraw to a position that is tactically more secure or allows them greater distance in order to consider or deploy a greater variety of Force Options. Officers shall perform their work in a manner that avoids unduly jeopardizing their own safety or the safety of others through poor tactical decisions. 

As a good practice, supervisors will acknowledge and respond to incidents in a timely manner where law enforcement use of force is probable. Supervisors should possess a good knowledge of tactics and ensure that officers under their supervision perform to a standard.

Authorized Force Tools, Description, Requirements, Uses and Considerations

Presence and verbal communication

Level of Control – Low-Level Force

Approved Use:

Officers will, when and to the extent reasonably possible, attempt to use verbal communication skills to control subjects before resorting to physical control methods.

4. Do PPD Officers have a duty to intervene?

Pasco Police Officers have a duty to intervene when they observe another officer using force that is clearly beyond that which is objectively reasonable under the circumstances. They must also report to a supervisor.

Pasco Police Use of Force Procedure

Use of Force Procedure

Duty to intervene

Any officer present and observing another officer using force that is clearly beyond that which is objectively reasonable under the circumstances shall, when in a position to do so, safely intercede to prevent the use of such excessive force. Officers shall promptly report these observations to a supervisor.  

5. Does the PPD ban shooting at moving vehicles?

Pasco Police Officers are not authorized to discharge a firearm either at or from a moving vehicle unless it is absolutely necessary to protect against the imminent threat of life of the officer or others.

Pasco Police Use of Force Procedure

Authorized Force Tools, Description, Requirements, Uses and Considerations

Use of Force with a firearm

Disapproved Use: 

Handgun/ Rifle 

2.         Officers are not authorized to discharge their firearm:

c.         Either at or from a moving vehicle unless it is absolutely necessary to do so to protect against imminent threat to the life of the officer or others.

1) a person in the vehicle is threatening the officer or another person with deadly force by means other than the vehicle

2) the vehicle is operated in a manner deliberately intended to strike an officer or another person, and all other reasonable means of defense have been considered (or are not present or practical), which includes moving out of the path of the vehicle.

6. Is it required for PPD Officers to use a Use of Force continuum?

The Pasco Police Department employs a Use of Force Model.  In use of force incidents, the officer will transition to differing degrees or types of force, including attempts to de-escalate.

Pasco Police Use of Force Procedure

Use of Force Policy

Use of Force Model

Each bold force option within the levels of control represents the highest level of force option available; however, other force options should be considered to help de-escalate the situation.

This graphic is intended as a general guideline for an officer.  The subject(s) actions will dictate the Resistance Level and officers will make an “objectively reasonable” force option.

In use of force incidents, the officer will transition to differing degrees or types of force, including attempts to de-escalate. Force situations are dynamic and require an officer to continually assess the subject’s actions to ensure an objectively reasonable response. Officers shall modify their Level of Control in relation to the amount of resistance offered by a subject.    

Use of Force Procedure

1. Use of Force to affect a detention, an arrest or to conduct a search
2. Duty to intervene
3. Levels of resistance (see Use of Force Model)
4. Levels of control (see Use of Force Model)
5. De-Escalation

7. Does the PPD require comprehensive reporting of use of force?

Upon the use of moderate to higher levels of use of force, a Pasco Police Officer is required to complete a Use of Force Report.

Pasco Police Officers do not use a firearm to gain compliance of a subject or for intimidation.  Officers are not allowed to draw or display their firearm unless the circumstances create reasonable belief that is may be necessary to use the firearm in the performance of their duty.

Pasco Police Use of Force Policy

4.2.1 REPORTING WEAPON DISCHARGE AND USES OF FORCE

B. Use of Force Reporting

Employees are sometimes required to use force to make arrests and control situations. The use of force model outlines the progression of force options. Reportable force incidents which require the completion of a Use of Force Report, but are not limited to:

1. Control Tactics/ Impact Tactics (Takedown with injury, Strikes, Kicks)

2. Baton/Impact Weapons (Jabs, Strikes)

3. OC Spray

4. CEW (touch stun and probe deployment)

5. VNR (Level 2 and 3)

6. Canine (With bites)

7. Use of Force with a vehicle:

A. Ramming

8. Use of Force with a Firearm

A. Handgun

B. Rifle

Supervisors will respond without necessary delay to all potential reportable uses of force.

When the use of force results in serious injury or death, investigators (Special Investigative Unit) and internal affairs will conduct an investigation. In these situations, officers are granted time, at the discretion of the Field Operations Captain, to contact legal counsel before completing a report or making a formal statement.

 

Pasco Police Procedure Manual

Authorized Force Tools, Description, Requirements, Uses and Considerations

• Use of Force with a firearm

Disapproved Use: 

Handgun/ Rifle 

Officers are not authorized to draw or display their firearms, except for training at an approved firearms range, unless the circumstances create reasonable belief that it may be necessary to use the firearm in the performance of their duty.

8. Does the PPD ban chokeholds and strangleholds?

Chokeholds and Strangleholds are not allowed by the policy or procedures of the Pasco Police department. No physical maneuver that restricts an individual’s ability to breath for the purpose of incapacitation is allowed unless lethal force is authorized.

Pasco Police Officers have been trained in the use of the Vascular Neck Restraint procedure.

Pasco Police Use of Force Procedure
Use of Force Policy

B.  Definitions

Vascular Neck Restraint (VNR) - VNR is a specific method of applying pressure to the side of a subject’s neck to overcome resistance and allow safe control. This technique is used only in accordance with official departmental training and policy.

Authorized Force Tools, Description, Requirements, Uses and Considerations

F.  Vascular Neck Restraint

There are three levels to applying the VNR.  Level One begins with Low-Level Force and may progress to the Intermediate based on the subject’s actions.

Level of Control: 

Low-Level Force --      VNR Level One (minimum restraint)

Intermediate Force -- VNR Level Two (medium restraint)

VNR Level Three (maximum restraint)

Description: 

The VNR is a control technique in which the carotid arteries on the sides of the neck are compressed, limiting blood flow to the brain, causing the subject to momentarily pass out.

Certification Requirements:

• Entry Level Training as provided by PPD trained instructors.

No officer will use the VNR without first completing the certification course provided in the police academy or by PPD instructors.

• Training will be provided by certified VNR instructors only.  
• All commissioned officers in the rank of Sergeant and below will receive training in the VNR. 
• Officers certified in the VNR will be required to complete recertification. 
• Any officer requesting an exemption from VNR training due to medical reasons must obtain a medical exemption from their physician. 
• This exemption must be obtained immediately upon requesting the exemption and at the beginning of each calendar year thereafter, and be forwarded to the Director of Risk Management. 

Approved Use:

• This tool will be used only in accordance with policy and department training.
• The  VNR  is  a  defensive  tactic  to  quickly  and  safely  stop active/aggressive resistance. 

Disapproved Use:

• Will not be used on subjects that have been exposed to OC spray or who are experiencing difficulty breathing.  
• Officers will not use any technique that involves a neck restraint.

Tactical Considerations:

• When applying the VNR, only the amount of force necessary to bring the subject under control will be used. 
• Upon the subject being brought under control the VNR will be relaxed.

Additional Considerations:

• Summon medical attention on all use of VNR Level 2 and 3, and/or any incident where a subject is injured and/or complains of injury.
• Notify a supervisor when VNR has been used.
• Inform detention/corrections personnel VNR has been applied on the subject. 
• Any application of VNR on a subject is a reportable Use of Force Report.

9. Are PPD Officers required to give medical aid?

Pasco Police Officers have a duty to render aid upon a subject after a use of force upon that person.  PPD Officers are trained in first aid/CPR, AED, carry tourniquets, and Narcan.

Pasco Police Use of Force Procedure

Use of Force Policy

• Medical attention

Whenever an officer applies a Use of Force option upon a subject that results in a visible injury or complaint of injury, an officer will monitor the subject and summon aid or transport for medical attention. Once the scene is safe, officers will render first aid to subjects who have been seriously injured as a result of police actions.  

10. Does PPD Investigate their own officer-involved shootings?

The Pasco Police Department is fully committed to implementing the requirements of Washington State Initiative 940, including having civilian community members as part of an independent team investigating deadly use of force incidents.  The PPD continues to participate in the Regional Special Investigations Unit (SIU) to provide outside and independent investigations for deadly force investigations.  No Pasco Police investigators will be used to investigate a Pasco incident.

Pasco Police Use of Force Procedure

Reportable Use of Force

• Investigative Responsibilities: Use of Deadly Force or Force Involving Serious Bodily Injury  

It is the policy of this department to conduct a fair, impartial and thorough investigation of all uses of deadly force for the interest of the officer, the department and the community alike. The following procedures shall apply to all deadly force investigations:

A.         Primary Responsibilities in a Deadly Force Investigation

• Special Investigation Unit (SIU):
• SIU Response Criteria (also see SIU protocol):
• Any use of deadly force as described in PPD – Use of Force policy
• Officer Involved non-lethal Shootings at the discretion of the Chief of Police 
• The SIU criminal investigation will conduct a criminal investigation and provide its finding to the County Prosecutor. 

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Public Works

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1. How do I report a street light that is out or not working properly?

Call the Franklin PUD at (509)547-5591 to report a street light that is out or not properly functioning. Franklin PUD

2. How do I report a malfunctioning traffic signal?

Contact the Engineering Department at (509)545-3444 to report a traffic signal that is not properly functioning.

3. Who do I contact about debris in the road?

To report debris in the road call the Field Division at (509)545-3463.

4. Where do I go to pick up bid documents?

A contractor can purchase a set of plans through the Engineering Department. Plans are also provided to local and regional plan centers for viewing. These include: Tri-City Construction Council, DJC Plan Centers, and McGraw-Hill. In order to submit a bid proposal, a contractor must be prequalified (Pasco Municipal Code 14.10), and must have obtained the plans from the City.

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Snow & Ice Control Services

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1. Can’t the City remove the snow they put in my driveway and sidewalk?

The City’s primary goal (and duty) is to provide safe and open access to the main roadway
system. To be fiscally responsible, and in
the interest of public safety, it would not be
feasible for the City to provide this service.

2. Why not plow to the center?

Plowing and piling snow into the center of a
street creates a safety hazard. The freeze-thaw
cycle creates a bigger challenge when the
melting snow freezes on the road surface
during the evening. Traffic flow is restricted
by eliminating a portion of a driving lane, and
it creates sight obstructions for low ground
clearance vehicles.

3. Can I park my car on the street?

Yes, on designated streets where parking
is normally allowed. However, if parked on
the street, your car could inadvertently be
surrounded by a snowbank following plowing
operations. Maneuvering a snowplow in and
out between parked vehicles can be very
dangerous, and it is not an efficient way to
plow snow. If you have the opportunity to avoid
parking in the street, it is greatly appreciated
and encouraged.

4. Why are residential streets seldom plowed?

With over 600+ lane miles of roadway to
maintain, it is difficult to plow all of the streets
with the City’s limited staff and equipment.
Most of the First Priority routes contain four
lanes plus turning lanes; these routes can keep
equipment busy 24 hours a day, even after the
snow quits falling. The City’s goal is to maintain
a safe travel route for you and your family. The City makes every effort to get to the lower
priority streets when weather and conditions
allow.

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Utility Billing

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1. What is happening?

The City of Pasco is updating their utility billing software.

2. What is the utility billing software used for?

Our utility billing software is used to calculate and bill approximately 24,000 accountsin the City of Pasco for water, sewer, stormwater, ambulance, and irrigation utility services. This software is used to process meter reads and calculate recurring base fees and consumption charges based on account type. This system is also used to process other activity such as move in/move outs, new service connections and fire hydrant meter rentals.

3. Why is the City of Pasco making this change?

The City’s current utility billing software has been used for approximately the last 30 years. However, the software provider of our current system will no longer upgrade or support the system. We are committed to enhancing our services and thus, took steps about 2 years ago to review and evaluate new software options. The new software is a module of our currently used account software which should contribute to a more fluid conversion. We look forward to better serving you with our new utility billing software.

4. When will this change take place?

Every customer’s contact and billing information must be transferred from our old software to our new software. This transfer will take place from Thursday, August 10, 2023 to Tuesday, August 15, 2023. During this time, the City’s financial software will be down citywide.

5. Does this change affect any other City departments or just Utility Billing?

The City’s financial software will be down citywide while customer’s contact and billing information is being transferred to our new software module. After that transfer is complete, the Utility Billing division is the only city division that will be utilizing this new software.

6. Will I be able to pay my utility bill while the City’s financial software is down from Th. 08/10/23 to Tu. 8/15/23?

The Utility Billing Department will NOT be able to accept cash payments during these dates. Please see below for the impact to various City departments and alternate ways to pay your utility bill during these dates.

• Cemetery Division – No impact to operations.
• Permitting Division – No impact to operations. Permitting does not accept cash payments. 
• Police Department – Will be unable to accept cash, check or debit card payments during this time.
• Recreation Division – No impact to operations.
• Tri-Cities Animal Shelter – No impact to operations.
• Utility Billing Division – Will be unable to accept cash, check or debit card payments during this time. However, please take note of the alternate ways to pay your utility bill during these dates:
  • Staff will be available in the utility billing “lobby” area to assist customers to make payments using the “One-time Payment” feature of Paymentus online.
  • Customers can leave a check with a Utility Billing Representative or in the payment drop box in front of City Hall.
  • Customers can make a phone payment through Paymentus, free of charge, using a debit card, credit card or checking account by calling 1-844-235-9991.
  • Customers can make an online payment through Paymentus, free of charge, using a debit card, credit card or checking account by visiting our website at https://www.pasco-wa.gov/285/Payment-Options or by visiting our partner website directly at https://ipn2.paymentus.com/cp/pasc. 
  • Customers can make a payment, free of charge, using cash (no change given) or a debit/credit card using one of our three US Payments kiosks. They are located at:
    1. City of Pasco, 525 N. 3^rd Avenue, Pasco, WA, in front of City Hall.
    2. Franklin PUD, 1411 W. Clark Street, Pasco, WA, in the drive-thru area.
    3. HAPO Center, 6600 Burden Blvd., Pasco, WA, in front of the main facility at the end of the drive-thru loop.

 PLEASE NOTE: We strongly encourage our customers not to use any other online payment providers (for example, DOXO), as these services charge our customers a fee and take several days for your payment to reach the City, which could cause fees and/or penalties to incur on the utility account. The City has partnered with both Paymentus and US Payments Kiosks so that our customers have multiple “fee free” avenues to make their utility payments to the City.

7. What checks and tests have been completed before the transfer date to make sure that the data transfer is complete and correct?

The conversion process started over a year ago and includes many meetings between staff with the City and staff with our software provider to ensure that the billing data found in our current software transfers accurately and correctly in our new software (“cross-walking data”). Once all the information was matched up correctly, the City has spent several months “paralleling” the two billing software programs to make sure that the information and billing calculations are occurring in the new software as they are in the current software. After successful parallels, the City is moving forward with transferring to the new utility billing software.

8. Will I have the same account number?

Yes, your account number will stay the same. However, the format of your account number will change. Your account number will change from xxx-xxxxx.xx (3 numbers, dash, 5 numbers, period, 2 numbers) to xxxxxxxx-xxx (8 numbers, dash, 3 numbers). It will go from a 10-digit number to an 11-digit number. The account sequence number, the number at the end, will change from 2-digits to 3-digits and will have an extra 0 in it. For example, 123-45678.02 will change to 12345678-002.

9. Will my bill look different?

No, your bill will not look different at this time. However, keep in mind that this new utility billing software will include some features that were not possible in our current utility billing software. In time, the use of these features may require the City to update their bill format. We will communicate with our customers before any changes are made. 

10. Will the amount of my bill change?

There are no changes in utility fee or consumption rates as a part of this software conversion. Nor does our utility billing software conversion include any changes to our water meters or how our water meter reads are obtained. However, you may notice some slight changes in the amounts of your bills for the following reason:

• Our current utility billing software bills consumption in 100 cubic feet increments ($1.00/100 cu ft) while our new utility billing software bills consumption in 1 cubic foot increments ($0.01/1 cu ft).

11. Will my bill be arriving at the same time and/or will my bill due date change?

Yes, your bill will be arriving about the same time as it usually does. No, your bill due date will not change. There are no changes being made to our billing cycles as part of the utility billing software conversion. Each account will continue to be billed in their assigned bill cycle (Cycle 1 – 1^st Thursday of each month; Cycle 2 – 2^nd Thursday of each month; Cycle 3 – 3^rd Thursday of each month; Cycle 4 – 4^th Thursday of each month). If an update to billing cycles is needed, we will communicate with our customers before any changes are made.

12. I am set up on AutoPay through Paymentus. Do I need to change anything?

No, you do not need to make any changes in your Paymentus customer account portal. The format of your account number will automatically be updated in Paymentus. If you have already set up autopay, it will continue processing as normal. 

13. I make my one-time payments through Paymentus. Do I need to do anything differently?

Yes, you will need to use the updated account number format (see Q-8) when processing your one-time payment on or after August 10, 2023. For example, #123-45678.02 will change to #12345678-002.

14. I make my payment through my bank’s Bill Pay program. Do I need to change anything?

Yes, you will need to log into your Bill Pay program and update your account number to the new format (see Q-7) as soon after August 10, 2023 as possible. For example, #123-45678.02 will change to #12345678-002.

15. Will the payments that I make with Paymentus, by phone or online, or with US Payments Kiosk show on my account right away?

As is currently the case, any payments made to the City using our partner vendors Payments and/or US Payments will be posted on the date they are made but will not reflect on your utility account until the next business day. 

16. Will I be able to view my statements and my balance right away after the conversion?

Yes, you will be able to view your statements and your balance due right away after the conversion. To do so you will need to visit the City’s online Utility Billing Portal, powered by Paymentus (https://ipn2.paymentus.com/cp/pasc), and set up an account using the new account number format (see Q-8). 

17. The Utility Billing Division will be down from Th. 08/10/23 to Tu. 08/15/23. What if I am buying, selling, or moving in or out of a home during those dates?

Move in/move out requests, due to buying/selling and/or due to renting a property, will be accepted during these dates; however, they will not be processed until after Tuesday, August 15, 2023. Part of processing these requests is obtaining a final water meter read at the property. We encourage our customers to plan ahead and to notify the City as soon as possible, by Wednesday, August 9, 2023, if possible, of their move in/move out date so that a work order can be entered now to obtain the final meter read while our utility billing system is down.

18. The Utility Billing Division will be down from Th. 08/10/23 to Tu. 08/15/23. Can I request that my account be put into snowbird or vacation status for long-term travel during those dates?

Requests to snowbird your account will be accepted during these dates; however, they will not be processed until after Tuesday, August 15, 2023. Part of processing these requests is obtaining a water meter read at the property. We encourage our customers to plan ahead and to notify the City as soon as possible, by Wednesday, August 9, 2023, if their request to snowbird their account so that a work order can be entered now to obtain the meter read while our utility billing system is down. Please keep in mind that the account must remain in snowbird status for at least 3 months.

19. I am moving to another home within Pasco. Will my account number change?

Yes, your account number will change. Account numbers are unique to the property and are assigned by service address and/or each water meter located at that service address. The new account number will follow the format of our new utility billing software – #12345678-002, as an example.

20. I would like to enroll in paperless statements. How do I do that and how soon is it effective?

To enroll in paperless statements for your City of Pasco utility bill, you must create an account for the Paymentus Customer Portal. Once you have registered your account and linked your utility billing account number to it, choose “Accounts” on the left-hand side, choose your account (or, if you have multiple linked accounts, the account you’d like paperless for), then click the “Paperless” toggle to Yes. 

 

21. I want to pay the same amount each month. How do I sign up for your Average Payment Plan program?

To apply for the Average Payment Plan program, please visit our website at www.pasco-wa.gov, navigate to Utility Billing (under Departments), click Utility Billing Forms on the left-hand side, and complete and submit the online Application for Utility Billing Average Payment Plan form. You can also contact our office during normal business hours at (509) 545-3488 or email [email protected] and request that an application be mailed or emailed to you. Or you are welcome to visit the Utility Billing Division in person to complete an application.

You will be notified in writing what your monthly payment amount is based on the average of your utility bills for the last 12 months, as well as the requirements of the program. Your monthly payment amount is re-evaluated in April and October of each year.

22. Will staff be available by phone during the conversion from Th. 08/10/23 to Tu. 8/15/23?

Utility Billing staff will be in office and assisting our walk-in customers to make utility billing payments using our alternate payment methods (see Q-6). Although most of our data will be imported, the Utility Billing staff will also be assisting in completing some required data entry into our new software for the conversion. With that in mind, from Thursday, August 3, 2023 until Thursday, August 24, 2023, the Utility Billing Division will have delayed response time to phone calls. Please leave a voicemail message and Utility Billing staff will return your call as soon as possible, in the order the messages are received. You may also contact our office via email at [email protected]. There are also many requests that may be taken care of using our Utility Billing Forms online. Please visit our website at www.pasco-wa.gov, navigate to Utility Billing (under Departments), then click Utility Billing Forms on the left-hand side.

We understand that any software transition may bring a few adjustments, but our dedicated Utility Billing staff is working tirelessly to ensure a smooth transition. We will try to be as flexible and accommodating as possible during this transition period. Thank you for your patience and understanding during this exciting time of change. We are committed to enhancing our services and look forward to better serving you with our new Utility Billing software.

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Water Line Flushing

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1. Is the discolored water safe to drink?

Yes, the water is safe to drink. The color is from naturally occurring minerals in the water.

2. Can I do laundry while the water is discolored?

Discolored water could stain your laundry. You should refrain from doing laundry if you are experiencing discolored water in your home.

3. How long will the discolored water last?

It is impossible to tell exactly how long it will last but most homes would likely see discolored water for an hour or less. The crew will continue flushing water mains until it is completely cleared up.

4. How do I flush discolored water from my house?

If you get discolored water in your home plumbing, running cold water in your bathtub is the fastest way to get it cleared up.

5. What if the water doesn’t clear up in my home?

If you have trouble getting the water in your home to clear up, please call the Public Works Department at (509) 545-3463 and they will take your information and dispatch someone to your home to flush the water service at the meter.